Refunds and Cancellations
Sports-Reference utilizes Chargify for our billing platform - what does this mean for you?
Chargify is Level 1 PCI Compliant, which is the highest level of security compliance attainable in the payment card industry. Chargify does not store credit card information of any kind. It works in conjunction with your payment gateway's secure "vault" to store your credit card information in a secure, PCI-compliant location.
All payment management now goes through Chargify's site. You can store payment methods and manage them yourself via your user profile. If you have an existing subscription to Stathead (formerly the Baseball Play Index and Ad-free), you will see options to manage your payment methods there. Clicking those will allow you to add or modify a credit card account on Chargify that can then be used for future subscriptions.
Presently, we are only offering monthly Stathead subscriptions. These subscriptions will auto-renew if we have a payment method on file. We feel that this will provide our users with a much smoother experience as you will no longer be bombarded with emails from us asking you to renew your subscription and you will no longer have to re-enter your payment details every month when you log in and realize your Stathead subscription expired a week ago. Many users have complained about losing account access without realizing their subscriptions had lapsed and were confused about how to best renew. This will simplify that process.
You can cancel this auto-renewal any time by visiting your user profile page and clicking the "Stop Renewal" link next to the subscription you'd like to stop. You will still be able to use the subscription for the rest of the allotted time but will not be automatically billed when it expires. Furthermore, we will notify you via email before we charge your card for any renewals.
Questions or comments? Please contact us and we'll get back to you!