Refunds and Cancellations
Sports-Reference has moved to Chargify for our new billing platform - what does this mean for you?
Chargify is Level 1 PCI Compliant, which is the highest level of security compliance attainable in the payment card industry. Chargify does not store credit card information of any kind. It works in conjunction with your payment gateway's secure "vault" to store your credit card information in a secure, PCI-compliant location.
All payment management now goes through Chargify's site. You can store payment methods and manage them yourself via your user profile. If you have an existing subscription to the Play Index or ad-free browsing you will see options to manage your payment methods there. Clicking those will allow you to add or modify a credit card account on Chargify that can then be used for future subscriptions.
The biggest change here is that new monthly and yearly Play Index subscriptions will now auto-renew if we have a payment method on file. Existing subscriptions (anything active as of 2/27/2019) will still expire as before. We feel that this will provide our users with a much smoother experience as you will no longer be bombarded with emails from us asking you to renew your subscription and you will no longer have to re-enter your payment details every month or year when you log in and realize your Play Index subscription expired a week ago. Many users have complained about losing Play Index access without realizing their subscriptions had lapsed and were confused about how to best renew. This will simplify that process. You can cancel this auto-renewal any time by visiting your user profile page and clicking the "Stop Renewal" link next to the subscription you'd like to stop. You will still be able to use the subscription for the rest of the allotted time but will not be automatically billed when it expires. Furthermore, we will notify you via email before we charge your card for any renewals.
Questions or comments? Please contact us and we'll get back to you!